Express is part of the critical infrastructure of some industries such as Life Sciences & Health and Technology. Other industries use our services strategically for just-in-time delivery or direct distribution models, or to enhance service offerings - for instance, repair and return, warranty offers and 9am delivery.
Automotive. Mainly for spare parts and components (i.e. in production process or for after-sales service guarantees & warranties).
Banking & Finance. Mainly for documents (i.e. letters of credit, contracts) and credit cards.
Energy. Mainly for spare parts, especially ‘hot shot’ mission-critical oilrig components where the risk of shutdown is imminent, repair-and-return models and for samples such as oil and earth.
Fashion. Mainly for textile samples and finished products (direct-to-store and just-in-time models).
Life Science & Healthcare. Mainly for critical samples including blood and skin, clinical tests and urgent medical devices.
Technology. Mainly for high value finished products for launches, meeting service guarantees, repair-and-return, warranties and component supply.
Small & Medium Enterprises looking to ‘go global’ are also actively using express services.
While the finished products - the cars - are carried by Express only in exceptional circumstances (not in containers or trailers), it is still an important part of the supply chain and after sales market. The industry is fiercely competitive with pressure on margins and a discerning customer base. Increasingly, manufacturers are attracting customers through personalization of cars, often requiring specific components to be added at the last minute.
It would be economically inefficient to have large stocks of all these components on standby at every production location when not every car is likely to need one. Express therefore comes into play. Manufacturers and their dealers also compete through service guarantees, where spare arts/replacements can be provided if something goes wrong. Again, Express is the securest and quickest option.
Today, most major financial institutions operate globally, supporting their customers as they trade internationally. In order to facilitate exporters trading across borders - say, between Australia and China - they issue letters of credit or trade documents which need to be shipped as an original from the exporting country to the destination country (usually between banks).
They need a reliable, secure provider to transport them, and quick delivery, as the release of large amounts of money at the destination is dependent on receipt. In these cases, time literally is money.
There is little an oil and gas contractor fears more than downtime for a drilling rig. It is critical that equipment is in use as much as possible, with huge capital investments, significant lease rates and high opportunity costs from production delays. At the same time, the high value and complexity of many technologies combined with the remote locations that are common for the industry mean that it is often impractical and prohibitively expensive to have spare inventory supplies on site.
‘Hotshot’ shipments are commonplace, where urgent delivery of spare parts and components are needed to get the exploration or production process going again. Thanks to its Time Definite delivery, customs expertise and global reach, Express is very well placed to keep the energy industry flowing.
The fashion industry has one of the most global supply chains of all the industry sectors. A clothing company in Spain could be sourcing silk from China, leather from India, and jewelry from Africa, while servicing a retail network across dozens of countries. In a highly competitive market with a constantly shifting consumer demand, companies of all sizes face the challenge of efficiently sourcing the materials they need and then getting the products to the customer. New approaches, such as direct-to-store distribution and the rise in internet retailing, have created a strong demand for door-to-door, international Express services, particularly for high value items or start-ups that are exploring new markets.
Some companies have also innovated by using faster delivery times and better forecasting to shorten the time between design and delivery. This means that they can reduce inventory and obsolescence rates, and introduce more ranges and collections for the consumer per calendar year. Additionally, Express plays a key role in shipping the samples that keep the designers, manufacturers and retailers talking and trading.
Medical samples such as blood and tissue are 'perishable’ - they begin to ‘spoil’ after a certain time. They can also be contaminated by exposure to oxygen, dirt or temperature change. This means they need to be shipped quickly and securely, sometimes with specialist packaging. Some medicines are also based on biological materials, which need to be shipped rapidly and kept at a certain temperature. Where samples are taken from people with life threatening illnesses requiring specialist overseas diagnosis or urgent medicines not widely available, Express shipping can save lives.
Technology products and components are getting smaller and have ever-shorter life cycles (no sooner have you bought one iPhone than the next generation is ready for launch!). At the same time, there is huge competition within most categories, so manufacturers strive to keep costs down while maintaining global reach and scale. One of the ways they do this is by keeping their stock levels as low as possible, avoiding tying up too much cash in excessive inventory that can sit in warehouses, potentially losing value or becoming obsolete.
This requires excellent forecasting of demand. However, if they get their forecasting wrong, encounter spikes in short-term demand or experience small orders from new markets, they need to be able to react quickly. This means they need the quickest (and most secure) delivery option they can find. Express is the perfect fit. Like the automotive industry, technology companies also compete through service guarantees, using Express to handle returns and warranties.
A 2012 study by IHS Global Insight and DHL revealed that there is a strong positive correlation between business performance and international trade for small and medium enterprises (SMEs). An increasing number of SMEs are looking to grow their business internationally, motivated by factors such as globalization, improved infrastructure, growth in internet retailing, and stagnant domestic demand.
The key challenges they face are gaining knowledge of foreign markets, navigating customs and establishing sales and distribution channels. Express services are ideal for many of these businesses, thanks to the international networks and customs expertise of the operators. They also provide the opportunity to ship smaller volumes directly to customers with no need for infrastructure, as well as electronic shipping tools to process documents more efficiently, removing the need for dedicated shipping departments.